top of page

FAQ

  • 1. Placing an Order
    After receipt of your order we will send you an order acknowledgement email detailing the product(s) purchased with the confirmed prices. If you do not receive this order acknowledgement email within 5 days of placing your order, please get in touch with customer services. Please be aware that your order will only be accepted once payment via your debit, credit card or Pay Pall has been authorised and the products you have ordered have been despatched .We will send you a despatch confirmation email when the products are dispatched from our warehouse. We reserve the right to decline any as a result of the product ordered being unavailable from stock or our inability to obtain authorisation for your payment.
  • 2. Delivery
    The goods you order will be delivered to the specified delivery address. Delivery to UK addresses is made by Royal Mail Special Delivery, DHL or TNT Courier service and are charged at £7.00. Delivery to USA - Royal Mail International tracked & Signed are charged at £19. Standard - Please allow 6-8 business days for delivery. If there is no one at the address given who is competent to accept delivery of the Products, you will be notified of an alternative delivery date or a place to collect the Products. All Orders must be signed for at point of delivery. If your Order is returned because no signature was obtained or for any reason such as postal strikes, you will be responsible for all return and re-delivery charges. If someone unauthorised signs for your purchase at the address you have given us, it will not be the responsibility of RENEE TALEB. Delivery time is subject to product availability and clearance of your payment. Products exceed this amount will be split in to multiple packages. Where there are multiple packages a shipping charge will be applied to each individual package. Please note that any duties and taxes incurred in the country of destination are the responsibility of the client.
  • 3. Personal Data & Privacy Policy
    The Privacy Policy governs the processing of any personal information that you provide to RENEE TALEB on this Website. RENEE TALEBmay update the Privacy Policy at any time without notice by posting such updates on this Website. You will find the complete text of the Privacy Policy on the hyperlink labeled "Privacy and Cookies" in the “Legal” section of the footer of the Website. Please read carefully our Privacy Policy which governs the processing of your personal information. The Website is intended only for use by individuals 13 years of age and older.
  • 4. Intellectual Property
    1. All content and materials on the Website (drawings, designs, illustrations, photographs, sound tracks, written text, logos, trademarks, and all other intellectual property of any nature whatsoever) are the sole and exclusive property of RENEE TALEB. You may not reproduce, by any means or process, in full or in part, distribute, publish, transmit, create derivative works based on, modify or sell any such content or materials contained on the Website. 2. RENEE TALEB remains the owner of the creations relating to the products displayed on the Website. The Terms and conditions of Use and Terms and Conditions of Sale do not grant you or any other person any entitlements of any kind to the intellectual property rights held by RENEE TALEB. These intellectual property rights prohibit, inter alias, the affixing of the RENEE TALEB group trademarks and/or its logos, or the insertion of photos of the products or their packaging in any material (including brochures, posters, catalogues, correspondence, press articles, audiovisual works, internet sites, intranet sites, etc.) without express prior written approval from RENEE TALEB. You agree to refrain from fabricating and/or arranging for the fabrication of, for itself or on behalf of third parties, products that are identical to, and/or similar to, and/or constituting imitations of the products displayed on the Website or derivative products within the meaning of federal and state intellectual property laws and regulations.
  • 5. Returning Items
    You have up to 14 days to refund purchased items with us, and we also offer an exchange of items returned to RENEE TALEB within 30 days too. All goods must be unworn and in pristine condition, as well as in their original packaging. Please return to the following address: Renee Taleb Customer Services Department, Unit 1, 18 Alexandra Grove N4 2LF, London
  • 6. Promotions
    Promotions offered on this website may only be applicable to website orders. RENEE TALEB reserves the right to amend the Terms and Conditions at any time.
bottom of page